Shipping Policy

Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days after payment is confirmed.
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your shipment in real time.

2. Shipping Time

Average delivery time is 7–14 business days, depending on your location and local customs procedures.
Please note:

  • Shipping times are estimates and may vary due to customs inspections, local postal delays, weather, or high-volume periods (e.g., holidays).

  • Delays caused by these external factors are beyond our control and do not qualify for a refund.

3. Origin & Customs

All orders are shipped directly from our logistics partners in China.
Depending on your country of delivery, customs duties or import taxes may apply. These fees are determined by your local authorities and are the customer’s responsibility.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on destination, weight, and selected shipping method.
In rare cases where additional shipping charges apply (e.g., remote areas), we will contact you before dispatching your order.

5. Tracking & Delivery Confirmation

  • Once tracking information shows the order as “Delivered,” the package is considered successfully received.

  • We are not responsible for packages that are lost, stolen, or misplaced after delivery confirmation.

  • Customers must ensure that their shipping details are correct.

  • Any errors or address changes must be reported within 24 hours of placing the order.

If your tracking shows “Delivered” but you cannot locate the package, please contact your local carrier directly for assistance. We can support the claim process, but replacement or refund decisions are made at our discretion based on the carrier’s investigation results.

6. Non-Delivery or Returned Packages

If a package is returned to sender due to incorrect address, unclaimed delivery, or refusal to pay customs fees, we may deduct shipping and handling costs from any refund issued.

7. Lost Packages

If a package is lost in transit (no delivery scan and no proof of delivery), please contact us at Info@avery-cole.com
We will initiate an investigation with the carrier.
If the carrier confirms loss, a replacement or partial refund will be issued at our discretion.

8. Contact

For any questions regarding shipping, delivery, or tracking, please contact us at:
📧 Info@avery-cole.com

✅ Important Notice

By completing a purchase, the customer acknowledges and agrees to this Shipping Policy, as well as our Return & Refund Policy and Terms of Service.
Orders marked as “Delivered” by the carrier are deemed fulfilled and not eligible for chargeback or full refund without verifiable proof of non-delivery.